Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days (excluding weekends and bank holidays). You will receive a confirmation email with tracking details once your order has been dispatched.
During busy periods (such as sales or new launches), processing times may be slightly longer. We appreciate your patience.
UK Shipping
We currently ship within the United Kingdom. Estimated delivery times are as follows:
- Standard Shipping – 3–5 business days
- Express Shipping – 1–2 business days
Shipping costs are calculated at checkout based on your order and location.
Free Shipping
We offer free standard shipping on all UK orders.
Order Tracking
Once your order has been dispatched, you will receive an email with your tracking number. You can use this to track your order via the courier's website.
Failed Deliveries
If a delivery attempt is unsuccessful, the courier will leave a card with instructions. If the parcel is not collected within the specified timeframe, it may be returned to us. In this case, re-delivery charges may apply.
Lost or Damaged Parcels
If your order arrives damaged or does not arrive at all, please contact us at support@embroidclothing.co.uk within 48 hours of the expected delivery date. We will investigate and resolve the issue as quickly as possible.
Incorrect Address
Please ensure your delivery address is correct at checkout. EMBROID cannot be held responsible for orders delivered to an incorrect address provided by the customer.
Contact Us
For any shipping enquiries, please get in touch at support@embroidclothing.co.uk .
Last updated: June 2026