Refund policy
Return & Refund Policy
Returns
We want you to love your EMBROID purchase. If you're not completely satisfied, we accept returns within 14 days of delivery, provided the item is unworn, unwashed, and in its original condition with all tags attached.
To start a return, please contact us at support@embroidclothing.co.uk with your order number and reason for return. We will provide you with our return address and further instructions.
Return Shipping Cost
A flat rate return shipping fee of £2.99 will be deducted from your refund. This covers the cost of returning the item back to us. Please note that original outbound shipping costs are non-refundable.
Refunds
Once we receive and inspect your returned item, we will notify you by email. If your return is approved, a refund will be processed to your original payment method within 5–10 business days. The flat rate return shipping fee will be deducted from your refund total.
Exchanges
If you need a different size or colour, we're happy to arrange an exchange. Please contact us at support@embroidclothing.co.uk and we'll do our best to help. Exchanges are subject to stock availability.
Faulty or Incorrect Items
If you received a faulty or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a free return and send a replacement or issue a full refund, including any shipping costs.
Non-Returnable Items
The following items cannot be returned:
- Items not in their original condition (worn, washed, or damaged)
- Items returned after the 14-day return window
- Gift cards
- Final sale items marked as non-returnable at the time of purchase
Contact Us
For any return or refund enquiries, please contact us at support@embroidclothing.co.uk
Last updated: June 2026